SHIPPING & TRACKING
FREE WORLDWIDE TRACKED SHIPPING.
We offer free worldwide shipping with tracking.
Canada & USA : Within 7-30 business days.
Rest of the world: Within 7-40 business days.
If the order has not been received within the time frames, please contact us at firstname.lastname@example.org. We will investigate. Please cite the order number.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. To track the order, you can visit our tracking service.
*ANDRO Cosmetics cannot guarantee that items in your cart will be shipped together. Please allow 2-3 business days for processing.
HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?
Once you place an order, you will receive an automatic confirmation email. Then, when the item has left our supplier, you will receive another email with the shipping information and tracking number.
Please allow 24-72 hours from the time you place your order for it's status to update.
MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I HAVE NOT RECEIVED IT
ANDRO Cosmetics has made it a priority to track packages for better accountability. If the tracking information states that your items have been delivered but you have not received them, please look and ask around, as they may have been delivered to the wrong address/person. The package may also have been left with property managers or an apartment office.
We take costumer service to heart and will do our best to assist you; however ANDRO Cosmetics cannot be held responsible for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a service ticket with them.
IMPORT TAXES & DUTIES
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by ANDRO Cosmetics. For further details of charges, please contact your local customs office.